Help & FAQ
Welcome to our Help & FAQ section! Here you'll find answers to the most commonly asked questions about our store, services, orders, and support.
🛒 ORDERS & PAYMENTS
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You’ll receive an order confirmation once payment is successful.
Q: What payment methods do you accept?
A: We accept:
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Mobile Money (M-Pesa, Airtel Money, Tigo Pesa)
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Bank Transfer
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Debit/Credit Cards (VISA, MasterCard)
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PayPal (for international customers)
Q: Can I cancel or change my order after placing it?
A: Yes, but only within 1 hour of placing the order. Contact our support immediately for changes or cancellations.
🚚 SHIPPING & DELIVERY
Q: Do you deliver across Tanzania?
A: Yes! We deliver to all major regions in Tanzania. For digital products, delivery is instant via email or WhatsApp.
Q: How long does delivery take?
A:
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Dar es Salaam: 1–2 working days
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Other regions: 2–4 working days
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Digital items: Within minutes after payment
Q: How do I track my order?
A: After shipping, you'll receive a tracking number via SMS or WhatsApp.
🖥️ DIGITAL PRODUCTS & SERVICES
Q: How do I receive digital products (e.g., hosting, domains, templates)?
A: They are delivered instantly to your email or WhatsApp after payment is confirmed.
Q: I haven’t received my digital product. What should I do?
A: Please contact us on WhatsApp or email with your order ID. We'll respond quickly.
🛠️ TECHNICAL SUPPORT
Q: I need help with hosting setup. Can you assist?
A: Yes! Our team offers full setup assistance for hosting, domain, and emails — just contact support.
Q: Do you offer website design or logo services?
A: Yes, we offer additional services like web design, branding, and graphics. Ask us for a custom quote.
💬 CONTACT & SUPPORT
Q: How can I contact Pawahost support?
A:
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WhatsApp: +255 687535650
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Email: info@pawahost.co.tz
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Live Chat: Available on our website (12am–11pm, Mon–Sunday)